Terms of purchase
Brittfurn’s E-shop offers stylish and classic furniture, beautiful furnishing, and renowned brands from the United Kingdom and the rest of the world. We are constantly seeking the best brands and collections with emphasis on international furnishing and design. We want our customers to feel comfortable and safe to shop through our E-Shop, ”www.brittfurn.se” (hereinafter “the website”) and the physical store. That is why we apply the below stipulated terms and conditions (hereinafter “terms”) of the orders carried out in according with the first paragraph.
INDEX
1. Scope of application
2. Price
• Valuea added tax (VAT)
• Shipping
• Wallpaper and fabric samples
• Promotional code and gift card
3. Order
• Price alteration and obvious pricing errors on products
4. Colours, pictures and samples
5. Payment
• Klarna checkout
• Payment by invoice
• Payment by debit or credit card
• In-store
• Down payment
6. Delivery
• Delivery time
• Delay in delivery
• Mode of delivery (within Sweden)
• Transport damage
7. Damaged item
8. Claim/complaints
9. Uncollected packages
10. Right of withdrawal and return
• Withdrawal period and message
• Exception
• Refund
11. Contact information
12. Force majeure
13. Disputes
1. SCOPE OF APPLICATION
These Terms & Conditions applies to all sales through the website by the consumer, and where delivery to countries within the European Union occurs. By consumer, a physical person is intended, whose purchases mainly neglect business inquires.
2. PRICE
Value added tax (VAT)
All prices on the website are quoted in Swedish krona and include VAT of 25%. VAT is payable on all orders where delivery is made to a Member State of the European Union.
Shipment
All prices quoted on the website exclude shipping fees. We offer free delivery to Sweden, Denmark and Finland on all wallpaper and fabric purchases exceeding 500 Swedish kronor. Shipping charge will apply to purchases below 500 Swedish kronor that require delivery to the abovementioned countries or, regardless of price, require delivery to a country other than the ones previously mentioned. The shipping cost is specified in conjunction with the order.
The abovementioned shipping costs apply only to wallpaper, fabrics and lighting. With regard to furniture, a delivery charge will apply, which commonly costs 1000 Swedish kronor. If the customer wishes for goods to be carried indoors, an additional charge calculated at the time of purchase will apply.
Wallpaper and fabric samples
To order wallpaper and fabric samples cost 50 Swedish kronor. The samples will be sent by regular mail and are therefore untraceable. This means that Brittfurn has no control over its delivery when the sample is shipped. Normal delivery time is 1 to 3 weeks. If the tapestry sample has not arrived after 3 weeks, please contact Brittfurn to get a new one sent out.
Discounts and gift cards
If you wish to redeem a discount code or a gift card, you must disclose this in conjunction with the order. An undisclosed discount code or gift card cannot be redeemed after the order has been completed.
3. ORDER
An order placed through the website is not binding on Brittfurn even if an order confirmation has been received. The reason for this is that a large part of our product range consists of custom-made products. These goods may have been taken out of production or for other reasons become impossible for us to deliver. Brittfurn reserves the right to cancel the order within one week from the time the order is received. This only happens in exceptional circumstances and Brittfurn will always strive to inform the customer as soon as we become aware of it.
Price alteration and obvious pricing errors on products
We reserve the right to change prices in circumstances that we exercise no control over (for example, currency fluctuations, increased purchase or manufacturing prices or VAT). Moreover, we reserve the right to cancel orders where there is an obvious pricing error on the product.
4. COLOURS, IMAGES AND SAMPLES
Different people perceive colours and patterns differently. Therefore, our product descriptions are solely meant to give you a sense, rather than a complete and comprehensive description, regarding the nature of the product. For example, it is not unusual for a wallpaper colour to be perceived differently on a computer screen than in actual physical form. We can never guarantee that the wallpaper or fabric will be exactly the same colour as the customer's existing wallpaper, wallpaper sample or the wallpaper sample book found in our showroom. This is due to the wallpaper and fabrics being manufactured in different batches. If the client wants the exact same colour scheme as the previous order, we must have the batch number that comes with each wallpaper roll. The abovementioned means that we strongly recommend that you order a single wallpaper or fabric samples before the final purchase. Wallpaper and fabrics are special orders and are not covered by the right of withdrawal (see section 10). To order tapestry or fabric samples cost 50 Swedish kronor. Samples are usually in A4 size or a slightly smaller format.
As many of our goods, such as furniture, are produced on the placing of an order, or according to the buyer's wishes, each example they may differ in colour shades. This is something that the seller cannot affect because all Brittfurn’s furniture is made by hand and with material that can vary in characteristics from one copy to another. Our aim is to meet the buyer's wishes as far as possible.
5. PAYMENT
We offer three different payment methods:
Klarna checkout
Payment via Klarna. Klarna Checkout offers a variety of solutions for your payment. You can pay by invoice, either in full or in instalments. If you have an account with Klarna, you can consolidate multiple purchases and pay for them at the same time. You can also pay by bank transfer or card. Please note that corporate customers cannot pay via Klarna Checkout.
Payment by invoice
For payment by invoice, please email us at info@brittfurn.se and provide information about the desired purchase and your billing information. Please note that your order will be submitted to the factory after Brittfurn has received the payment to their account.
Payment by debit or credit card (VISA or Mastercard)
Card number and expiration date must be specified. The money is debited from the card at the time of the order. Please make sure that there is no restriction regarding online payments on the card. In case of credit card payment, we use DIBS as partner. DIBS verify the credit card online in a fast and secure way. The card number is sent through an encrypted connection directly to the Bank. We do not have access to any credit card information or bank account information. If the Bank approves of the payment the money gets transferred from your account to our account.
When ordering and shopping in-store
When ordering and purchasing in the physical store, an offer to pay via debit or credit card or invoice is provided. Please note that your order will be submitted to the factory after Brittfurn has received the payment.
Down payment
When ordering products with expected delivery time of 12 weeks or longer the customer is offered to make a down payment of 30% of the total amount in order for the order to be sent to the factory, instead of immediately paying the whole amount upon order. Payment for the remaining 70% of the total amount takes place at the pick up or delivery of the goods. The deposit will not be refunded to the purchaser if the purchaser cancels the purchase.
6. DELIVERY
Delivery time
Delivery method, terms, and times varies depending on the type of goods and the country. For example, a custom order can take longer to deliver than one that is in stock and in connection with the order. Normal delivery time for wallpaper depends, among other things, on the vendor who manufactures it, the country from which it is sent, and inventory status. Normal delivery time for each wallpaper is specified on the website under the description of the wallpaper.
The normal delivery time for furniture is 12 weeks. Our delivery times may, however, be affected by factors outside of our control, such as delays from 3rd parties. An example that can happen is when we sell fabric furniture where the fabric is to be ordered from fabric supplier, which in turn sends the fabric directly to the furniture factory. Once the furniture manufacturer receives the fabric, they carefully inspect it. In case there is something wrong with the fabric, a new one is ordered/sent from the fabric vendor. Another scenario that can occur is when a fabric supplier has run out of the particular fabric. In addition to this, there may be other scenarios that may occur that are beyond our control. Thus, these delivery times are only an estimate and may vary from one order to another.
Delay in delivery
In the event that delivery of the goods is delayed from the agreed, or from what can reasonably be assumed to be the normal delivery time, we strive to inform the customer about this within a reasonable time. Should the delivery be delayed, however, we ask that you contact us as soon as possible. In this way, we can quickly and easily examine the reason for the delay. We use Postnord Logistics when we send wallpapers and fabrics. Individual carrier companies, depending on the product, make all other deliveries. Delays can occur in their delivery times. Brittfurn is not responsible for delivery time once the package has been passed on to the transport company. Nevertheless, we are happy to assist our customers to find out the reason for delay.
Mode of delivery (within Sweden)
• Mailing via post.
• Collection from our shop. The goods can be picked up from our showroom at Sturegatan 20 in Stockholm at no extra cost. We will contact you when the product is ready for collection.
Transport damage
We use carefully selected carries with reputable quality. However, transport damage may arise. As a buyer, you are required, at delivery, or in close connection with the delivery, to examine the goods carefully. If you discover that the item is damaged in any way, you should contact the carrier or our customer services (see section 11 for contact details). Shipping damage is the carrier's responsibility, not Brittfurns. Brittfurns responsibility for the product ceases when it is transferred to the shipping company. Despite this, we will certainly always do our best to assist you in contacting the carrier.
Brexit & Covid-19
Due to Brexit and Covid-19, delays may occur for the deliveries of our customers' orders. We're working hard to ensure swift deliveries.
7. DAMAGED ITEM
If you believe that the product is in any way defective, you should lodge your claim regarding the product in accordance with section 8. If the product is faulty and you have made your complaint within reasonable time, we will make sure that the fault is remedied, or that the product is replaced. When claiming for a damaged item, it is important from an evidential perspective, that you possess the order confirmation. Therefore, ensure it is kept safe.
8. CLAIM/COMPLAINT
Claims regarding damaged items or delays in delivery must be made within a reasonable time. You can find our contact details (see section 11). Claims regarding wallpapers and fabrics cannot be made if the products have been used. Please make sure to you examine the wallpaper/fabric before use. Brittfurn will not replace the wallpaper rolls that are mounted or fabrics that are sewn.
9. UNCOLLECTED PACKAGES
We are not responsible for packages that are not collected within a reasonable time. We are not responsible for the parcels that are returned to us. Uncollected parcels that are returned to us are shipped at your own risk and you are responsible for the shipping cost. It is, therefore, important that you pick up a package even if you regret your purchase. If you missed the opportunity to pick up the package, but still want to have the goods, you will pay the shipping cost for the second shipment.
10. RIGHT OF WITHDRAWAL AND RETURN
Withdrawal period and return
Our goal is for you to be happy with the purchases made through our website. However, if this is not the case then you have the right, under provision (2005:59) regarding distance and outside business premises contracts, to cancel and return your purchase within 14 days from the date you received it (cancellations and cooling-off period). If you wish to return the product, you must notify us in accordance with section 11. You can return the product by shipping or dropping it off to us in the store (see the return address under section 11. It is the customer who is responsible for the shipping cost of the item returned. In addition, you may be liable for the depreciation in the value of the goods as a result of using the product more than would have been necessary to determine its qualities or functions. If you return an item then its package must be intact, undamaged and together with its tags.
Exception
The cancellation right does not apply if the product has been manufactured according to your specifications or if the article was clearly personalised on your request, such as custom-made furniture or lighting. The right of cancellation does not include wallpaper and fabrics. This is because all wallpapers and fabrics are printed and cropped after ordering. These products are, therefore, unique in colour and dimensions for each production. Please note that the colour differences among the different productions do not entitle you to return the product. We, therefore, recommend always ordering samples before placing an order.
Provision (2005:59), regarding distance and outside business premises contracts, contains a number of clauses that restrict the right to make use of the right of withdrawal. According to Chapter 2 Paragraph 11 subparagraph 3 of Provision (2005:59), regarding distance contracts and agreements outside business premises, cancellations do not apply to if the agreement covers goods made to the consumer's specifications. In Brittfurn, it is the wallpapers, fabrics, lighting, wood and upholstered furniture that are custom-made products and manufactured according to the customer's individual wishes, when the order is placed. The pictures and descriptions contained on this website is, therefore, a showroom for what can be produced. When the customer orders a product manufacture commences according to the instructions provided by the customer at the time the order is placed. The product is manufactured specifically for that customer, hence, Brittfurn has no possibility to reclaim and resell the goods. Brittfurn, thus, in these cases, cannot offer any right of cancellation.
The right of cancellation does not apply to goods that are purchased in their current form in the physical shop, for example display copies.
The right of withdrawal does not apply to traders.
Refund
If you regret your purchase, and return the goods in accordance with section 10 we will refund what you paid for the goods without undue delay, nevertheless, no later than 14 days from the date that we received your message that you regretted your purchase.
11. CONTACT INFORMATION
Please contact us on the following address, phone number or e-mail address for returns or claims:
Brittfurn AB
Sturegatan 20
114 36 Stockholm
Tel: 08-661 70 80
E-post: sam@brittfurn.se
12. FORCE MAJEURE
We are exempt from fulfilling the obligations set forth in this agreement, if the fulfilment of those obligations is prevented due to circumstances, which materially affect our ability to fulfil the obligation and are beyond our control, and that we reasonably could not predict. The same applies to the consequences and implications arising out of the above-mentioned circumstances, and these implications and consequences could reasonably not have been avoided. This includes, but is not limited to, administrative decisions, war, natural disasters, fire, accident, and industrial disputes.
13. DISPUTES
Consumers
We always strive for our customers to be satisfied with the products and services we provide. Therefore, our policy is to resolve any disputes by agreeing a solution that benefits both parties. If despite our efforts, we do not achieve this then you should turn to the National Board for Consumer Complaints (ARN) for an independent testing or Swedish courts applying Swedish law. We follow ARN's recommendations.
Traders
We always strive for our customers to be satisfied with the products and services we provide. Therefore, our policy is to resolve any disputes by agreeing a solution that benefits both parties. If despite our efforts, we do not do this, then the query is to be decided by the Swedish courts and under Swedish law.